The customer community platform you’ve been looking for

inSided is an innovative customer community platform that allows you to power your own branded customer community and scale customer success with ease.

Discover how inSided by Gainsight can:

  • Build engagement and advocacy
  • Get product ideas and feedback
  • Scale growth through self-service

Here’s why customers choose inSided over Influitive

Build customer advocacy

Your customers are the real experts. Give them a platform to engage and exchange best practices with each other.

Boost user engagement

Use community features and gamification to spark inspiration and shine a spotlight on your expert users.

Simple customization

inSided’s out-of-the-box community platform makes design easy while still providing advanced customization capabilities.

Dedicated Customer Success partners

We practice what we preach with a tailored approach for every one of our clients that makes sure you get the most out of your community.

Our recipe for customer success:

  • Powerful community platform

    Unite your users to increase engagement, gain valuable customer insights and allow them to share best practices. Keep members engaged with Gamification features.

  • Smart knowledge base

    Combine your help content with the best answers from your user community. Provide a one-stop-shop for your users to get the answers to their burning questions.

  • In-app support

    Give customers easy access to the best answers by offering highly relevant support content right inside your product.

Customer Support

Provide centralized self-service content with an average of 60% peer-to-peer support

Customer Success

See an average of 70 – 80% customer engagement with your B2B community


Implement on average 20% of customer ideas and get their voice on your product roadmap

Free eBook: The Complete Buyers Guide to Community Software

This guide is a comprehensive resource for choosing community software that you’ve been looking for.

Get the eBook and find out how:

  • Different community concepts and use cases
  • Top tips for a successful community
  • FULL platform feature list with explanations

With inSided, we’re able to run more efficiently while being less reliant on other teams. This is a huge win for us. It’s important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with inSided.

Drew Frey

Senior Communications Manager at Webroot

Take a look around our platform

Join leading software

using inSided’s customer success community platform