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Scale customer success and product support

Leverage an online B2B end user community and provide better answers right inside your own product or website.

Customer success teams use inSided for:

  • Customer engagement
  • Customer retention
  • Ticket deflection
  • Product adoption
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The power of community for B2B-Software

Scale customer support, improve account health & drive customer retention, but above all engage with your users and enable them to seamlessly use your products by giving them the tools they need to effectively self-serve.

  • 25%

    Reduction in service costs

  • 13%

    Increase in customer retention

  • 30%

    Increase in product adoption

  • 50%

    Increase in customer engagement

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Scale customer support

Stop letting customer support hinder your growth.

Scale your support operation with better answers from your expert users, capture and re-use answers given and build a better product with feedback from your own community.

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High quality customer self-service

We live in a self-service world.

Your users no longer want to contact support for any question they have about your product. Reduce your support tickets by 50% with in-product support, gain more value from a knowledge base by making it available in all channels.

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Efficient customer success

Customer experience matters.

Use inSided to increase user productivity & adoption, build better products with user insights and focus on customer retention by creating successful customers with better service.

Customer experience is the new battlefield, and THE biggest differentiator in B2B SaaS, it deserves your focus.

 

Product highlights

  • Community platform

    Create better and more answers with the help of your customer community

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  • Help center

    What you get when you combine a community, knowledge base and in-product support. A one-stop shop for your users to get answers to their burning questions and share their own expert knowledge. 

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  • In-product support

    Use embeddable widgets to provide help right inside your own product, showing contextual suggestions based on current user activity & never interrupt your users' journey again

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Use our self-service platform to scale your own customer success efforts and see results in just weeks

We have different options for any type of business, so you get all the platform functionality you need and none that you don't.

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  • 100+

    brands

  • 150,000

    user experts

  • 2,000,000

    customers served every day

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Our customers require different ways of contacting us for support and advice than a couple of years ago: They don't just want answers to their questions, they want to look for a solution together. Customers share so much knowledge about our products and services, and we leverage this using inSided.

Marieke Snoep

Chief Commercial Officer - Director Consumer Market at T-Mobile

Learn from our experience

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Ebook

eBook: The Ultimate Guide to Community Management

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Ebook

eBook: The Community Platform Comparison Guide

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Ebook

eBook: The 5 Capabilities You Need in a B2B help center

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All resources