Engaged customers are loyal customers, and loyal customers are good for your bottom line. Beat their expectations and create champions for your business.
Deliver memorable, positive, and personalized experiences with a Customer Success community.
How to boost customer engagement and drive retention
Three simple ways to facilitate customer self-service
What tools you need to have in your Customer Success tech stack
How integrations take your Customer Success to the next level
We use community as a tool for gathering customer input on the product, as well as helping our Support and CSM teams to scale, by increasing our customer’s ability to self-serve.
Small software solutions vendor Infoland implemented inSided's community-powered Help Center to increase engagement and provide better support to their customers.
50% of users are community members
Customers responded to 40% of community questions
31% of users now prefer online self-service over contacting agents
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Extreme Networks adopt a community to drive engagement and boost peer-to-peer support - freeing up valuable time for their Customer Sucess Team.
91% peer-to-peer support ratio
86% community traffic from organic search
62K community session per month
Learn how our own inSpired community to simulate product adoption engagement and knowledge sharing.
100% of customers regularly visit inSpired
+250 ideas submitted to product team
20% of content created by super users
Our product experts are happy to answer any questions. Read more about our success approach.