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The help center platform powered by your community

Enable customer success with help and advice right inside your own product and website.

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How can inSided help your business?

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Scale your customer success

Grow your company without increasing service costs and maximize the efficiency of your support team.

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Provide outstanding service

Provide low-cost, high-quality support and broaden your support capability with more and better help content.

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Deliver the best experience

Offer a seamless user journey by offering help and support right inside your own software product or website.

Launch your own community-driven help center platform and see results in just weeks

Choose the right package for your business — Professional, Business or Enterprise — and get all the platform functionality you need and none that you don't.

 

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Product highlights

  • Community-powered support

    Create better and more answers with the help of your customer community

  • Help center

    A one-stop shop for your users to get answers to their burning questions and share their own expert knowledge

  • In-product support

    Provide help right inside your own product, showing suggestions based on current user activity

We're making an impact

Great products are only measured in great results.

  • 100+

    brands

  • 150,000

    user experts

  • 2,000,000

    customers served every day

Learn from our experience

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Ebook

eBook: The Ultimate Guide to Community Management

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Ebook

eBook: The Community Platform Comparison Guide

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Ebook

eBook: The 5 Capabilities You Need in a B2B help center

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All resources

 

Leading brands are already using inSided

Leading brands are already using our solution. Check out how companies like T-mobile, Sonos and Infoland get value from their platforms. Maybe we’re a fit for you too.

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Cutting support costs with an online community

With a little help from us, T-mobile now owns the largest telecom community in the Netherlands. About 40% of all support requests are handled on their community.

Results
  • $4M annual savings on service costs

  • 400K monthly visits

  • 65% of questions answered by customers

Read Case Study

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Doing things better, smarter and differently

At Telfort, learning from customers is the key focus. Using their community, Telfort improved their products and customer experience, and reduced support calls.

Results
  • €1M annual savings through call reduction

  • 528K visitors find answers on the forum

  • 50% peer-to-peer support

Read Case Study

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Improving customer experience for millions of users

Sonos used inSided to adopt a peer-to-peer support strategy. Today, their community is the starting point for customer care on multiple digital channels.

Results
  • 40% of customers served yearly

  • 6.5M yearly visits

  • 85% SEO traffic

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Our customers require different ways of contacting us for support and advice than a couple of years ago: They don't just want answers to their questions, they want to look for a solution together. Customers share so much knowledge about our products and services, and we leverage this using inSided.

Marieke Snoep

Chief Commercial Officer - Director Consumer Market at T-Mobile
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