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Engage your users with an online community

Scale customer success and product support by providing better answers right inside your own product or branded community.

Support & success teams use inSided for:

  • Customer engagement
  • Customer retention
  • Ticket deflection
  • Product adoption
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Drive engagement, support, growth and retention

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Customer Support

Decrease support requests by 50% by leveraging customer self-service

Reduce tickets, decrease time to resolution, minimize operational costs and gain the time to focus your team on high value activities.

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Customer Success

Engage 80% of your users by providing the right content at the right time

Increase engagement, conversion, customer satisfaction (CSAT) scores and Product adoption.

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Product Development

Build 100% better products by bringing the voice of your users into your product roadmap

Increase and scale feature adoption, gain customer insights and increase your overall customer & product experience.

  • 50%

    Less support requests

  • 80%

    Customer engagement

  • 100%

    Better products

Product highlights

  • Community platform

    Engage with your users, create better answers faster, build better product with user feedback with the help of your cloud-based customer community.

    Learn more
  • Knowledge Base

    A one-stop shop for your users to get answers to their burning questions and share their own expert knowledge. Combine curated company knowledge and user-generated community content for optimal support coverage.

    Learn more
  • In-product support

    Use embeddable widgets to provide help right inside your own product, showing contextual suggestions based on current user activity & never interrupt your users' journey again

    Learn more
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Scale customer support

Stop letting customer support hinder your growth.

Scale your support operation with better answers from your expert users, capture and re-use answers given to build an on-the-fly knowledge base and provide the right content at the right time so your users can effectively self-serve.

Leaving your customer support/success reps with enough time to focus on high value interactions.

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Efficient customer success

Customer experience matters.

Use inSided to increase product adoption, scale user engagement and focus on customer retention by creating successful customers with better support.

Customer experience is the new battlefield, and THE biggest differentiator in B2B SaaS, it deserves your focus.

 

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Build better products

Get your users' voice into your product roadmap.

Use inSided to gain user insights and truly add the voice of your users to your product roadmap. They are the real experts, after all!

Build better products, scale feature adoption, and increase your overall customer & product experience by engaging your users directly on your own customer self-service platform.

  • 100+

    brands

  • 150,000

    user experts

  • 2,000,000

    customers served every day

Use your own online customer community and knowledge base to provide true customer centric support, see results in just weeks!

We have different options for any type of business, so you get all the platform functionality you need and none that you don't.

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Our customers require different ways of contacting us for support and advice than a couple of years ago: They don't just want answers to their questions, they want to look for a solution together. Customers share so much knowledge about our products and services, and we leverage this using inSided.

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Marieke Snoep

Chief Commercial Officer - Director Consumer Market at T-Mobile

Learn from our experience

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Ebook

eBook: The Ultimate Guide to Community Management

Read the eBook
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Ebook

eBook: The Community Platform Comparison Guide

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Ebook

eBook: The Top 5 Features of a Digital Help Center

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All resources