Enable company-wide Customer Success

Improve retention, customer growth and advocacy with the all-in-one customer success engagement platform

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What's in the box:

  • inSided Community Platform for Customer Success and Support

    Community platform

    One central platform for engagement amongst customers in different categories, user-groups. Promote events, news and back it with advanced gamification.

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    Knowledge base

    Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content.

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  • Product Feedback & Ideation

    Product feedback & ideation

    Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions.

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  • inSided Product roadmap & release notes communication

    Product communication

    Keep customers informed and updated about new product developments, releases and updates to your roadmap.

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  • inSided in-app customer success support embeddables

    In-app embeddables

    Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product.

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inSided Community Platform for Customer Success and Support image-interface-publish-articles (3) Product Feedback & Ideation inSided Product roadmap & release notes communication inSided in-app customer success support embeddables

Online communities are powerful & they are even more powerful given the current global situation

Wade Foster

CEO at Zapier

Customers need a safe space to connect—a place to gather and offer help, share ideas and give inspiration

Colin Breece

Chief Strategy Officer at Shootproof

Over 100 customer ideas have been implemented through our Community Platform last year

Denise Stokowski

VP Platform Products at Gainsight

Have a brief look at our platform

Integrated with your existing success and support tech stack

  • Integrate with Customer Success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
  • Integrate with CRM tools like Salesforce to provide insight into engagement, behavior and sentiment at account and contact level
  • Integrate with help desk tools like Zendesk to escalate tickets and offer 1:1 support for complex questions

Leading brands are already using inSided

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Check out why our customers love inSided platform 

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“They're constantly working on releasing new features - events, groups - and often solicit feedback from their customers. I definitely feel like my opinion and requests matter to them.”

Kristen Gastaldo

Customer Community Lead at IFS

Community Success resources

Ebook - The Technology Stack For Customer Success Teams

The Technology Stack For Customer Success Teams

The Complete Buyers Guide to Community Software small-1

The Complete Buyer's Guide to Community Software

Read the Guide
B2b ultimate Guide small

The Ultimate Guide to Community Management for B2B

Read the eBook

Here's how we've helped

Partnerships and co-marketing partners

Partnerships and comarketing partners_may