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Enable company-wide Customer Success

Improve retention, customer growth and advocacy with the all-in-one customer success engagement platform

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Logo update June 2022

Our recipe for customer success

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Drive customer engagement

Engage your customers in peer-to-peer discussions, events & segmented user-groups

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Increase customer self-service

Increase productivity and proactiveness by decreasing customer support questions

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Product feedback & updates

Communicate releases, get the voice of the customer on your roadmap

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inSided Customer Success Customer Advocacy

Increase customer advocacy

Identify loyal users & increase overall NPS and Customer Satisfaction scores

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80%

 of your customers engaged

50%

reduction of incoming questions

20%

of customer ideas implemented

+20

increase in NPS & CSAT scores

What's in the box:

  • inSided Community Platform for Customer Success and Support

    Community platform

    One central platform for engagement amongst customers in different categories, user-groups. Promote events, news and back it with advanced gamification.

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    Knowledge base

    Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content.

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  • Product Feedback & Ideation

    Product feedback & ideation

    Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions.

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  • inSided Product roadmap & release notes communication

    Product communication

    Keep customers informed and updated about new product developments, releases and updates to your roadmap.

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  • inSided in-app customer success support embeddables

    In-app embeddables

    Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product.

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inSided Community Platform for Customer Success and Support image-interface-publish-articles (3) Product Feedback & Ideation inSided Product roadmap & release notes communication inSided in-app customer success support embeddables

Have a brief look at our platform

 

Integrated with your existing success and support tech stack

  • Integrate with Customer Success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
  • Integrate with CRM tools like Salesforce to provide insight into engagement, behavior and sentiment at account and contact level
  • Integrate with help desk tools like Zendesk to escalate tickets and offer 1:1 support for complex questions

Here's how we've helped

Thinkwise-logo
Creating a central hub for customers and facilitating engagement at scale

By implementing inSided, the Thinkwise Community became the central hub linking to all customer education and Customer Success material such as documentation, knowledge base, and ideation.

Results

  • Reduced pressure on the Support team thanks to a self-service environment

  • A thriving community used by both employees, partners, and customers

  • An evolving product ideation model resulting in 10-15 new ideas per week

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mixpanel_logo
Driving retention and product adoption through community

Mixpanel's QBQ community implemented inSided's Customer Success Community and now drives Retention and Product Adoption through community programs.

Results

  • 30% higher conversion rates to paying customers

  • 40% higher retention rates with Community Users

  • 43% increased Feature Adoption and Product Usage with Community Users

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Pipefy-logo-black
Creating one central hub for the customer experience

In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.

Results

  • 95% of support inquiries are solved by peers

  • 45% attendance rate to community events

  • Using the Productboard integration to centralize customer feedback

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Leading brands are already using inSided

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Check out why our customers love inSided platform 
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“They're constantly working on releasing new features - events, groups - and often solicit feedback from their customers. I definitely feel like my opinion and requests matter to them.”

Kristen Gastaldo

Customer Community Lead at IFS

Community Success resources

Guide DCS small
eBook

A guide to building a Digital Customer Success Programfor B2B SaaS companies

Read the guide
The Complete Buyers Guide to Community Software small-1
Ebook

The Complete Buyer's Guide to Community Software

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B2b ultimate Guide small
Ebook

The Ultimate Guide to Community Management for B2B

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Partnerships and co-marketing partners

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Want to see what inSided can do for you?

It's a great chance to have a closer look at our platform.

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