Improve retention, customer growth and advocacy with the all-in-one customer success engagement platform
Engage your customers in peer-to-peer discussions, events & segmented user-groups
Increase productivity and proactiveness by decreasing customer support questions
Communicate releases, get the voice of the customer on your roadmap
Identify loyal users & increase overall NPS and Customer Satisfaction scores
of your customers engaged
reduction of incoming questions
of customer ideas implemented
increase in NPS & CSAT scores
One central platform for engagement amongst customers in different categories, user-groups. Promote events, news and back it with advanced gamification.
Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content.
Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions.
Keep customers informed and updated about new product developments, releases and updates to your roadmap.
Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product.
By implementing inSided, the Thinkwise Community became the central hub linking to all customer education and Customer Success material such as documentation, knowledge base, and ideation.
Reduced pressure on the Support team thanks to a self-service environment
A thriving community used by both employees, partners, and customers
An evolving product ideation model resulting in 10-15 new ideas per week
Read Case Study
Mixpanel's QBQ community implemented inSided's Customer Success Community and now drives Retention and Product Adoption through community programs.
30% higher conversion rates to paying customers
40% higher retention rates with Community Users
43% increased Feature Adoption and Product Usage with Community Users
In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.
95% of support inquiries are solved by peers
45% attendance rate to community events
Using the Productboard integration to centralize customer feedback
“They're constantly working on releasing new features - events, groups - and often solicit feedback from their customers. I definitely feel like my opinion and requests matter to them.”
Customer Community Lead at IFS
It's a great chance to have a closer look at our platform.