telecom forum in the Netherlands
Webcare and 24/7 social support will become the most important connection with our customers.
Ruud Huigsloot Customer Contact Innovation Manager
monthly savings on support costs
Is primary contact channel
A tangible ROI is achieved through a reduction of calls and more customers are being served through the forum than other, more expensive channels.
Onno van der PoelGeneral Manager
increase in NPS
reduction in support calls
based on community input
The co-creation process really takes off once the community gets going. We are proud of our community and the achieved results.
Paul Mutsaers Formula Manager
Customer communities create new opportunities for your company to interact with your demanding consumers, develop trust-based relationships, and gain unique customer insights to fuel more effective marketing, sales, and service experiences.
Provide great customer service at reduced costs
Increase customer satisfaction, loyalty and advocacy
Boost traffic (SEO), engagement and conversion
Reduce churn and segment & target community users
Increase buyer confidence and drive sales
Improve customer insights and brand transparency
As the complete platform to successfully build, integrate and manage customer communities across touchpoints, the inSided Social Business Platform is designed to harness the knowledge and passion of your customers.
Launch a customer community based on business ROI and customer needs, integrate it into your channels, processes and systems, and keep it active and relevant with our community success services.