Get your customers and prospects advice from real experts

Your customers look for relevant and trusted advice when they buy or use your products. Get them advice from the best possible experts: your own community of experienced customers.

Increase online sales and improve customer support

Customers have questions, when they buy or use your products. With inSided, customers get advice right where and when they need it: on your site, in your mobile apps and when searching the web. And get quality answers from the best possible experts, your own community of loyal and experienced customers.

5-8%

Increase in conversion and order value

Customers who get advice from other users are more likely to buy and will spend more.

5-10%

Increase in organic traffic

User-generated content from customers ranks high in Google and drives extra traffic.

20-25%

Reduction in customer service costs

Customers get quality answers from customer experts, so they don’t contact your service center.

NPS +18

Improve customer experience

Quality advice and service from other customers improves the overall experience.

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Conversational commerce

Increase online conversion and drive traffic

Connect online shoppers to your customer experts and give them relevant and trusted advice. Show relevant content and generate customer to customer engagement on your product pages, inspiration pages and in your app. Drive 5%-10% more traffic with user generated content. Increase sales by 5-8%. Read more

Conversational service

Improve customer service and reduce costs

Get your customers advice whenever they need it, when they search in Google, when they are using your app, or when they browse your website. Give them the best possible advice from the best experts around, your own customer community. And reduce the cost of your service center by 20%-25%. Read more

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Customer community

Get answers from your best customers, experts and partners

Enable your community to engage and interact, and answer questions. Incent and reward customers through gamification and rewards. Get valuable customer and product insights through surveys and ideation. Read more

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Conversational commerce

Increase online conversion and drive traffic

Connect online shoppers to your customer experts and give them relevant and trusted advice. Show relevant content and generate customer to customer engagement on your product pages, inspiration pages and in your app. Drive 5%-10% more traffic with user generated content. Increase sales by 5-8%. Read more

home-1-conversational-service

Conversational service

Improve customer service and reduce costs

Get your customers advice whenever they need it, when they search in Google, when they are using your app, or when they browse your website. Give them the best possible advice from the best experts around, your own customer community. And reduce the cost of your service center by 20%-25%. Read more

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Customer community

Get answers from your best customers, experts and partners

Enable your community to engage and interact, and answer questions. Incent and reward customers through gamification and rewards. Get valuable customer and product insights through surveys and ideation. Read more

inSided Conversational Service Cloud

Get your customers relevant and trusted advice from other customers, agents and partners.

Platform introduction

Advice from your own customer experts

Activate & motivate your customer experts with gamification & rewards.

Platform introduction

Capture and reuse answers

Capture expert answers and build a knowledge base as you go. So no question will be answered twice.

Platform introduction

Conversations everywhere

Enable customers to ask questions and get answers on all your channels.

Platform introduction

Relevant, instantaneous answers

Serve out most relevant content using machine learning and AI. Or connect to an expert.

100+

brands

150,000+

user experts

2,000,000+

customers served every day

Customer success is a mindset to us

We are more than just technology. We are inSided, committed to building success. Get started within a couple of weeks.

We help you to start and show success within 6 to 12 weeks

Realize immediate community growth with an active userbase within 6 to 12 weeks.

We help you to grow your platform and continue to deliver value

Continue growth and turn your community into a source of value for your customers & organization.

We help you set ambitious yet achievable goals and show ROI

Show value and ROI and secure internal support and resources.

We help you to build and train your team, and learn from peers

Build a world class community team, keep them trained, get proactive advice, support and insights.

“I am really satisfied with the cooperation with inSided. Agile processes combined with a professional attitude resulted in a smooth migration.”

tomtom

“inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.”

sonos

Blog

Discover how you can turn conversations into value.

Expand Your Help Content’s Reach: 3 Tips to Get More Views

Online self-service delivers benefits for brands and consumers alike. So how do you get more people noticing, reading, and sharing your online help content?

November 10, 2017

Why Online Self-Service Is the New Reality for Businesses

The customer service landscape is being reshaped by digital, primarily because consumer preferences are changing. Seventy percent of consumers expect brands to offer online self-service options.

October 26, 2017

Learn more

Learn more and the power of conversations via our webinars, case studies and other resources.