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inSided Customer Success Book 2018

Learn how 10 global brands generate value in sales, marketing and support with their customer communities

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Forward-looking companies use the inSided platform to activate their community of loyal customers, experts and brand advocates.

Learn how T-Mobile realizes $4M cost savings by providing customers with community-powered advice and support, how TomTom serves over 50% of their customers with a community, and how A1 Telekom drives additional revenue. Are you ready for the new generation of customer service?

Companies share impressive results including:
  • $4M annual service cost reduction

  • +19 Net Promoter Score (NPS) points

  • 40% of service requests handled by the community

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More resources

Learn more about inSided and the power of conversations.
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eBook: The Business Value of B2B User Communities

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eBook: The Ultimate Guide to Community Management

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eBook: The Top 5 Features of a Digital Help Center

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