T-Mobile NL, with 4.3 million customers, is the largest telecom operator in the Netherlands. As far back as 2009, the company recognized that customer support expectations were shifting and began to invest in online support platforms.

As part of this customer-centric digital approach, T-Mobile NL implemented its first customer community with the help of inSided. With more than 250,000 members and 4 million annual visits, T-Mobile NL’s community is now the largest telecom forum in the Netherlands, and one of the largest in Europe.