The inSided community is a central hub that contains all relevant content for optimal product adoption such as manuals, knowledge articles, technical documentation, feature requests, idea sharing, case studies and announcements. It also enables customers to engage with peers such as partners, other customers or product experts.
The community is designed to be the first point of contact for customers. When knowledge is not yet available the customer success & support managers at inSided make sure to share new knowledge, tips & tricks and best practices via the community. This creates continuous expansion of the knowledge base driven by customer demand and makes customer service more scalable. Over 90% of customers already participate in the community.