Hannah Whalen

The laws of Community: How to score in business through community-building

Pulse EU 2022 is here! Robin van Lieshout, founder of inSided by Gainsight and Remco de Vries, VP of Marketing, share the laws of Community and how to build durable growth through Community. In the not-too-distant past, communities were primarily viewed…

Estimated Read Time: 6 minutes

Community for every CS team: High-touch, tech-touch, and beyond

When it comes to Community, there’s a common misconception that it’s best for companies who have 500 or more customers per CSM. And it can offset support cases and help with ticket deflection.But the truth is:Community or a digital strategy is of value to ANY customer…

Estimated Read Time: 7 minutes

Building a shared mission between Community and CS Ops

Welcome to the second post of our Pulse 2022 blog series! (AKA the Pulse cheat sheet of your dreams.) First, we covered why community needs a seat at the table. Now, Tiffany Oda, Director of Community Operations at Venafi, shares her perspective on the alliance and shared goals between Community and CS Ops. 

Estimated Read Time: minute

Why Community needs a seat at the table (and how to get one)

Welcome to first post in our Pulse 2022 blog series! (AKA the Pulse cheat sheet of your dreams.) We're sharing key lessons and digital strategy from experts in Community, Customer Success, Product and more. Let's go!

Estimated Read Time: 5 minutes

Webinar highlights: Community Camp counselor session

Building and maintaining a community is a lot like kindling a campfire.Similarly, success in Community Management often comes from trying things out, experimenting and sharing what has (or hasn’t) worked.Need a little advice to help grow that spark?  Our resident camp counselors, inSided's Head of Community Alistair Field and resident CSM Julian Lindhorst, sat down side-by-side to chat through all of your burning questions.Let’s go.

Estimated Read Time: minute

How to launch a successful community

Launching a community can sometimes feel like the stars need to align. But you don’t need a celestial sign to chart your course. That’s why we put together this go-to launch guide to be your compass to a successful community launch. If you’re lost in the woods (with Remco), we’ll light the way.When it comes to launching a community for the first time, there are a handful of steps you’ll need to complete. Before you press that red button, make sure you’ve got these steps down. Let’s dive in.

Estimated Read Time: minute

Community Summer Camp: Join our educational series on community-led growth

If you’re anything like us, you still have fond memories of being a youngster and going to Summer Camp. Sit 'round the fire, crafting bracelets, raising the flag and making new friends! While we’re all undeniably older now, there’s no reason we shouldn’t still be able to have a good mature “camp” experience. That’s why we're putting on a multi-week Summer Camp-themed educational series on everything community and community-led growth. (Already sold? Sign up here.)

Estimated Read Time: minute

How to build a data-driven Customer Success team

Welcome to another week of Burn the Churn! This week, it's time to do some core work. And what sits at the core of any solid customer health model? Data. So let's make sure your CS team has the goods to be truly data-driven. Let's go!  (Not signed up for the challenge yet? Join here.)Data and technology are at the heart of Customer Success. It’s what allows you to quantify and measure what’s otherwise just gut instinct and guessing.To put it another way: If your tech stack is the engine, then data is the fuel.And in 2022, your CS team is in the driver’s seat.Set your Customer Success team up for data-driven success with this in-depth guide. From picking your team to defining high-impact metrics to evangelizing data culture across your org, we’ve got you covered – churn, be gone!Let’s dive in.

Estimated Read Time: minute

Choosing your Customer Health Score model

Welcome to another week of Burn the Churn! This week, we continue to build the foundation by looking into what you should factor in when choosing your health score model. Let’s go! (Not signed up for the challenge yet? Join here.)When it comes to choosing your customer health score model, know this:

Estimated Read Time: minute

Refresher course: What are customer health scores?

You know how critical customer health is and you’re always striving to improve.(Maybe you’ve even signed up for our 8-week customer health challenge — and you’re ready to burn the churn!)

Estimated Read Time: minute

Choosing your Customer Health Score model (Burn the Churn – Clone)

Welcome to another week of Burn the Churn! This week, we continue to build the foundation by looking into what you should factor in when choosing your health score model. Let’s go! (Not signed up for the challenge yet? Join here.)When it comes to choosing your customer health score model, know this:

Estimated Read Time: minute

How to build a data-driven Customer Success team (Burn the Churn – Clone)

Welcome to another week of Burn the Churn! This week, it's time to do some core work. And what sits at the core of any solid customer health model? Data. So let's make sure your CS team has the goods to be truly data-driven. Let's go!  (Not signed up for the challenge yet? Join here.)Data and technology are at the heart of Customer Success. It’s what allows you to quantify and measure what’s otherwise just gut instinct and guessing.To put it another way: If your tech stack is the engine, then data is the fuel.And in 2022, your CS team is in the driver’s seat.Set your Customer Success team up for data-driven success with this in-depth guide. From picking your team to defining high-impact metrics to evangelizing data culture across your org, we’ve got you covered – churn, be gone!Let’s dive in.

Estimated Read Time: minute