Case study: Extreme Networks
Software vendor Extreme Networks scales support and drives customer engagement with their user community.
Delivering quality support to their customers in a scalable way is integral to the overall success of Extreme Networks. Being able to offer 1-to-many support, rather than expending valuable time on 1-1 communication was central to their reasons for starting a community.
They wanted a platform to provide support that’s truly based on the needs of their customers and allows users to easily exchange their learnings and best practices. It was also essential that community topics could be seamlessly integrated across their already existing support site.
Finally, they wanted to grow their community rapidly with an out-of the-box SaaS platform that focuses on continuously adding new features and functionalities. That’s why the inSided platform was a perfect fit for their needs.
Visit the Extreme Networks Community.
The Extreme Networks community has seen some very impressive results since its launch. Here’s a snapshot of their success:
We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration. The team at inSided has been excellent to work with and are receptive and responsive to feedback. Our customers regularly share compliments about The Hub and its position in our support offering structure and it’s exciting to watch conversations evolve into solutions.Drew Claybrook
Community Manager at Extreme Networks