Get a demo

Panel Discussion: What will be the “New Normal” for Customer Success?

Worry Less About Account Health and More About Customer Outcomes. It is no longer sufficient to be focusing on what's important for your own organization. In the New Normal CSM's must learn what's important to their customer.

Worry Less About Account Health and More About Customer Outcomes_2
Our five experienced panelists exchange views on how the rise of dedicated customer success management platforms affects their relationship with customers and how to navigate the change.

Watch an in-depth, panel-based discussion amongst leading Customer Success experts and learn how to navigate the New Normal.




  • Rav Dhaliwal, Investor and Venture Partner, Crane Venture Partners

  • Maranda Ann Dziekonski, Vice President Customer Success and People Operations, Swiftly

  • Kristi Faltorusso, VP of Customer Success

  • Irit Eizips, Chief Customer Officer & CEO, CSM Practice

  • Jay Nathan, Founder, Gain Grow Retain

Moderated by:


  • Rick Adams, Author & Bussines Owner Practical CSM

Watch our panelist debate about:
  • How to effectively scale the CS approach while still providing a personalized experince to every customer

  • Why some metrics don't work for all customers

  • How to measure success internally and prevent churn

More resources by inSided

Learn more about inSided and the power of conversations.

eBook: 10 Steps to Community Success in B2B Software

B2b ultimate Guide small

eBook: The Ultimate Guide to Successful B2B Community Management

The product-user feedback loop whitepaper small

Whitepaper: The Product-User Feedback Loop