Panel Discussion: What will be the “New Normal” for Customer Success?

Worry Less About Account Health and More About Customer Outcomes. It is no longer sufficient to be focusing on what's important for your own organization. In the New Normal CSM's must learn what's important to their customer.

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Our five experienced panelists exchange views on how the rise of dedicated customer success management platforms affects their relationship with customers and how to navigate the change.

Watch an in-depth, panel-based discussion amongst leading Customer Success experts and learn how to navigate the New Normal.

Panelists:

Rav Dhaliwal, Investor and Venture Partner, Crane Venture Partners
Maranda Ann Dziekonski, Vice President Customer Success and People Operations, Swiftly
Kristi Faltorusso, VP of Customer Success
Irit Eizips, Chief Customer Officer & CEO, CSM Practice
Jay Nathan, Founder, Gain Grow Retain

Moderated by:

Rick Adams, Author & Bussines Owner Practical CSM

Watch our panelist debate about:

How to effectively scale the CS approach while still providing a personalized experince to every customer
Why some metrics don't work for all customers
How to measure success internally and prevent churn

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