On-demand webinar: The Rise of the Digital CSM - And why you need one

In this webinar, Élisabeth Courland, DCSM at TalentSoft, explains how DCSMs operate at the intersection of Customer Success and marketing and clarifies where DCSMs fit into an organization, what they do, and what their responsibilities are, and most importantly – why you need one as you invest in a more digital-led CS strategy.

The Rise of the Digital CSM on-demand

The Digital CSM is an emerging role we expect to see a lot of in 2021 as companies invest more in digital-led strategies. Watch the webinar and discover where Digital CSMs fit into an organization, what they do, and what their responsibilities are.

 

GUEST:
Élisabeth Courland, Digital Customer Success Manager, TalentSoft

HOST:

Remco de Vries, Marketing VP, inSided

 

In this webinar you'll learn:
  • What’s Digital Customer Success?

  • What’s the difference between a Digital CSM and a “regular” CSM?

  • Where does the Digital CSM fit into the organization?

  • How do you introduce a Digital CSM to your existing CS team?

  • What metrics are you responsible for as a Digital CSM?

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