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On-demand webinar: How to transition from a high-touch to tech-touch strategy

How do you make the switch from a high-touch to a tech-touch strategy, without making your customers unhappy?

How to transition from a high-touch to tech-touch strategy

Transitioning customers from a high-touch to a tech-touch strategy can be tricky. Watch the webinar and discover how you can make the switch without making your customers unhappy.

 

GUEST:
Brian LaFaille, Customer Success Manager, Looker

HOST:

Remco de Vries, Marketing VP, inSided

 

In this webinar you'll learn:
  • How does Looker define a tech-touch strategy?

  • What’s a pool-based approach? (And why is that approach used for 96% of Looker’s customers?)

  • What are the core channels used in Looker’s strategy? And how do they use them?

  • What data points do they look at to understand what’s working/not working?

  • What’s the role of a customer community in Looker’s tech-touch strategy? (And why is it vital?)

  • How do you make the transition from a high-touch to a tech-touch approach without making your customers unhappy?

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