Webinar – Inside HubSpot’s Digital Customer Success Engine

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A look inside HubSpot’s Digital Customer Success engine: The team, tools, and tactics they use to win

In this webinar, we dive deeper into Digital Customer Success as we’re joined by Colleen O’Sullivan, Senior Director Customer Success EMEA at HubSpot. She’ll share some insights into HubSpot’s Customer Success engine, and what keeps it running smoothly.

Learn about how:

  • What does the Customer Success org structure look like?
  • What tools does the team use (and what tools are they missing)?
  • What are the most important channels for the digital CS strategy and why?
  • What data should you look at and what are the most important KPIs?
  • When building your DCS strategy, where do you start?

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