Webinar: How Your Organization Can Achieve a Customer First Transformation
Thank you for requesting the webinar. Scroll down, lean back, and enjoy. Hopefully, you’ll come away with some great new insights.
The role of CS Ops in tech-touch – The what, the hows, and the metrics that matter
As companies are putting the nuts and bolts in place for their tech-touch programs, there’s one role they can’t do without – CS Ops.
Yup, the CS Ops role is critical in delivering and optimizing successful tech-touch programs, ensuring that everything runs smoothly. But it can be a daunting task. Especially if you’re just getting started.
Together with ’nuffsaid, we’re hosting a webinar where we’ll be joined by a panel of experts to help us get some clarity on the role of CS Ops in tech-touch – what it is, what it’s not, and the metrics that matter.
And of course, we’ll conclude the session with a Q&A.
Learn about how:
- Defining the CS Ops role (is it really just operations?)
- The role of CS Ops in tech-touch: tasks and responsibilities
- The metrics to look at: analysis and reporting
- The tools you’ll need: processes and enablement
- Assisted channels when desired
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