Webinar: How Your Organization Can Achieve a Customer First Transformation

A focus on the customer should be at the core of any business, but few companies actually hold themselves accountable for their customers’ experience. Learn how ChurnZero and inSided achieved this: watch the on-demand webinar.

Webinar How Your Organization Can Achieve a Customer First Transformation

Join our video discussion on how Churnzero & inSided became customer-first organizations and why it is important to put the customer at the center of their business from the ground up.

Watch the webinar to discover how Churnzero & inSided managed to do this, and what you can do to achieve a customer-first transformation.

Speakers:

Abby Hammer, Chief Customer Officer|Head of Products | Founding Team, ChurnZero
Robin van Lieshout, Co-Founder & CEO, inSided

Moderated by:

Megan Macaluso, Vice President, Customer Success & Operations, ESG (Customer Success as a Service®️)

In this Webinar you'll learn:

How to structure your teams to better serve the customer
What processes should be put in place to drive customer engagement and adoption
What data can be leveraged to get a 360-degree view of your customer
How to understand if your organization is successful in your customer first efforts

More resources by inSided

Learn more about inSided and the power of conversations.

inSideds-10-steps-successful-B2B-community-small

Ebook

eBook: 10 Steps to Community Success in B2B Software

Read the eBook

B2b ultimate Guide small

Ebook

eBook: The Ultimate Guide to Successful B2B Community Management

Read the eBook

The product-user feedback loop whitepaper small

Ebook

Whitepaper: The Product-User Feedback Loop

Read the Whitepaper