Webinar: A win/win analysis: Community-led Customer Success with Nick Mehta

Thank you for requesting the webinar. Scroll down, lean back, and enjoy. Hopefully, you’ll come away with some great new insights.

Every year, the third Monday in January is Community Manager Appreciation Day.

This year, following Gainsight’s acquisition of inSided, we’re joining forces with no other than Gainsight’s CEO, Nick Mehta, to celebrate the merge of Customer Success and Community. We’ll talk about what this means for the industry, what’s next for Community Managers, and of course, the burning question, is this the golden ticket to driving NRR?

Plus, you’ll get the opportunity to nominate your favorite Community Manager (could be you, could be a colleague, anyone!) in the chat for a chance to win The Community Manager’s Ultimate Self-Care Kit.

If you’re in Customer Success or Community, you don’t want to miss this!

Learn about how:

  • Customer Success + Community – What does the combination of Customer Success and Community Management mean for Gainsight and the industry?
  • The perfect fit – So Community Managers and CSMs.. What’s their job? What isn’t their job? How do they work together?
  • Business outcomes that stem from Community
  • What now? – What will the relationship between CS and Community look like in the coming years?
  • Digital-led: How community can scale CS efforts.
  • Hello, NRR – Driving positive Net Revenue Retention through Community.

More resources

Find all the guidlance you need as you navigate through the world of community management. Scroll around for savvy community tips, compelling ebooks, webinars, case studies and more.