See The Power Of Community
Improve retention, customer growth and advocacy with the all-in-one customer success platform
See how we work
Discover how inSided helps leading brands create and sustain effective online communities
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eBook: 5 Features You Need to Boost your Help Center
There are 5 things you need when replacing or building a help center for your customers:
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full feature list footer
COMMUNITY
Build and manage a customer community with inSided
Build a community to help your customers with their questions
Learn how support teams use InSided for:
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Want happy customers? Here are 5 features you need when replacing or building a help center
Customers prefer to find answers on their own. In fact, 72% of customers don’t want to call your support center (Forrester report). They prefer to search, browse FAQ pages or use automated chat. Unfortunately, less than 50% of customers actually find an answer by themselves. That’s why you need to set up a good self service flow for them.
To solve this, a smart and integrated help center should be at the core of your self service ecosystem. When done right, your help center will have a positive impact on call and ticket deflection.
*This report is based on 40+ industry leaders data.
There are 5 things you need when replacing or building a help center for your customers:
- Assisted channels when desired
- Assisted channels when desired
- Assisted channels when desired
- Assisted channels when desired
- Assisted channels when desired
Pricing
Flexible pricing based on actual sessions or users, or you can just get started with a 14-day Free Trial.
Professional
Provide high quality customer service
Foundation
- 3 Admin seats included
- Community Platform
- Q&A
Most Popular
Professional
Provide high quality customer service
Foundation
- 3 Admin seats included
- Community Platform
- Q&A
Professional
Provide high quality customer service
Foundation
- 3 Admin seats included
- Community Platform
- Q&A
Cutting support costs with an online community
With a little help from us, T-mobile now owns the largest telecom community in the Netherlands. Over 40% of all support requests are handled on their community.
Results
- $4M annual savings on service costs
- $4M annual savings on service costs
- $4M annual savings on service costs
Cutting support costs with an online community
With a little help from us, T-mobile now owns the largest telecom community in the Netherlands. Over 40% of all support requests are handled on their community.
Results
- $4M annual savings on service costs
- $4M annual savings on service costs
- $4M annual savings on service costs
Cutting support costs with an online community
With a little help from us, T-mobile now owns the largest telecom community in the Netherlands. Over 40% of all support requests are handled on their community.
Results
- $4M annual savings on service costs
- $4M annual savings on service costs
- $4M annual savings on service costs
inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.
What we do
inSided is a community platform that leverages the power of the crowd for brands like T-Mobile, Sonos, TomTom, KPN, Tele2 and Deezer.
We received a 6M Series A investment, Deloitte Fast50 award, TechTour 25 award, Sprout Challenger 50 award and made it into WIRED UK’s ‘Europe’s hottest startups list’.
Product hightlights
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Community platform 1
A central place for customers to ask questions, start conversations and help each other. Engage your customers with gamification and enable them to answer 50-80% of support questions. A central place for customers to ask questions, start conversations and help each other. Engage your customers with gamification and enable them to answer 50-80% of support questions.
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Community platform 2
A central place for customers to ask questions, start conversations and help each other. Engage your customers with gamification and enable them to answer 50-80% of support questions.
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Community platform 3
A central place for customers to ask questions, start conversations and help each other. Engage your customers with gamification and enable them to answer 50-80% of support questions. A central place for customers to ask questions, start conversations and help each other. Engage your customers with gamification and enable them to answer 50-80% of support questions.
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Community platform 4
A central place for customers to ask questions, start conversations and help each other. Engage your customers with gamification and enable them to answer 50-80% of support questions. A central place for customers to ask questions, start conversations and help each other. Engage your customers with gamification and enable them to answer 50-80% of support questions. A central place for customers to ask questions, start conversations and help each other. Engage your customers with gamification and enable them to answer 50-80% of support questions.
Leading brands are already using inSided
Integrate with Customer Success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior Integrate with CRM tools like Salesforce to provide insight into engagement, behavior and sentiment at account and contact level
“They’re constantly working on releasing new features – events, groups – and often solicit feedback from their customers. I definitely feel like my opinion and requests matter to them.”
“They’re constantly working on releasing new features – events, groups – and often solicit feedback from their customers. I definitely feel like my opinion and requests matter to them.”
People
People
People
Community Platform
Keep customers engaged
Use your customer community to create and distribute better answers to customers’ questions, when and where they need it.
- Real user Q&As
- Real user Q&As
- Real user Q&As
- Real user Q&As
- Real user Q&As
- Real user Q&As
Community Platform
Keep customers engaged
Use your customer community to create and distribute better answers to customers’ questions, when and where they need it.
- Real user Q&As
- Real user Q&As
- Real user Q&As
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People
Provide high quality customer service
Use your customer community to create and distribute better answers to customers’ questions, when and where they need it.
People
Provide high quality customer service
Use your customer community to create and distribute better answers to customers’ questions, when and where they need it.
People People
Provide high quality customer service
Use your customer community to create and distribute better answers to customers’ questions, when and where they need it.
People People People
Provide high quality customer service
Use your customer community to create and distribute better answers to customers’ questions, when and where they need it.
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Option with header and subtitle. How leading brands use online conversations and customer communities to improve their business & influence customer experience.
+23%
Web traffic
1000000
Web traffic
+23%
Web traffic
We’ll let you know when we publish anything new
We facilitate community success through real partnership. We’ll even help you build and train a world class community management team. Read more about our success approach.
Drop by our office
With offices and customers located across the globe, we understand your market and speak your language.
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Amsterdam
Amsterdam
Want to see what inSided can do for you ?
It’s a great chance to have a closer look at our platform.
Benefits
Competitive salary
Competitive salary
Competitive salary
eBook: The Ultimate Guide to Community Management
Everything you need to know to launch, grow and maintain your own wildly successful branded online customer (service) community
H2 Want happy customers?
p2 Customers prefer to find answers on their own. In fact, 72% of customers don’t want to call your support center (Forrester report). They prefer to search, browse FAQ pages or use automated chat.
H3 Here are 5 features you need when replacing or building a help center
p3 Customers prefer to find answers on their own. In fact, 72% of customers don’t want to call your support center (Forrester report). They prefer to search, browse FAQ pages or use automated chat. Unfortunately, less than 50% of customers actually find an answer by themselves. That’s why you need to set up a good self service flow for them.
H4 Want happy customers? Here are 5 features you need when replacing or building a help center
p3 Customers prefer to find answers on their own. In fact, 72% of customers don’t want to call your support center (Forrester report). They prefer to search, browse FAQ pages or use automated chat. Unfortunately, less than 50% of customers actually find an answer by themselves. That’s why you need to set up a good self service flow for them.
To solve this, a smart and integrated help center should be at the core of your self service ecosystem. When done right, your help center will have a positive impact on call and ticket deflection.
This report is based on 40+ industry leaders data.
Here are 5 features you need when replacing or building a help center
Customers prefer to find answers on their own. In fact, 72% of customers don’t want to call your support center (Forrester report).
They prefer to search, browse FAQ pages or use automated chat bold. Unfortunately, less than 50% of customers actually find an answer by themselves. That’s why you need to set up a good self service flow for them.
- That’s why you need to set up a good self service flow for them
- Customers prefer to find answers link on their own. They prefer to search, browse FAQ pages or use automated chat.
- When done right, your help center
To solve this, a smart and integrated help center should be at the core of your self service ecosystem. When done right, your help center will have a positive impact on call and ticket deflection.
- That’s why you need to set up a good self service flow for them
- Customers prefer to find answers link on their own. They prefer to search, browse FAQ pages or use automated chat.
- When done right, your help center
p3 Customers prefer to find answers on their own. In fact, 72% of customers don’t want to call your support center (Forrester report). They prefer to search, browse FAQ pages or use automated chat. Unfortunately, less than 50% of customers actually find an answer by themselves. That’s why you need to set up a good self service flow for them.
Resources
The latest Customer Success and Community industry insights.
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