Zendesk integration

Escalate tickets and access your Zendesk knowledge base directly from the community.

App: Federated search

Seamlessly access your Zendesk Guide knowledge base through your customer community or embeddable widget.

Go to the Zendesk Marketplace

App: Ticket escalation

Quickly escalate topics, questions or replies your community hasn’t been able to solve to a Zendesk Support Ticket.

Go to the Zendesk Marketplace

Escalate community topics to tickets

Streamline your support workflow.

  • Create a Zendesk Support ticket out of any online community topic, post or reply.
  • Save time and eliminate the frustration of switching between different platforms.

Community and knowledge base content in one place

Search for Zendesk Guide content directly in your community with federated search.

Allow your community members to simultaneously search through your community content AND Zendesk Guide knowledge base. Saving them valuable time and increasing your self-service resolution rate.

  • Show Zendesk Guide content in your community live-search dropdown and search result pages.
  • Directly navigate to Zendesk Guide articles from the community.
  • Filter the search result pages between community results and Zendesk guide results.
  • Configure which language and Zendesk categories to show in federated search.

About Zendesk

Customer Service Software

Their support products allow customer conversations to flow seamlessly across all channels, which means more productive agents.

More information

Visit to learn more about their products