Community and knowledge base content in one place
Search for Zendesk Guide content directly in your community with federated search.
Allow your community members to simultaneously search through your community content AND Zendesk Guide knowledge base. Saving them valuable time and increasing your self-service resolution rate.
- Show Zendesk Guide content in your community live-search dropdown and search result pages.
- Directly navigate to Zendesk Guide articles from the community.
- Filter the search result pages between community results and Zendesk guide results.
- Configure which language and Zendesk categories to show in federated search.