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inSided Salesforce community integration for Customer Success and Product teams


Salesforce integration

Push community member and activity data to Salesforce and gain a 360° degree view of your customers.

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Quantify community activity

Get a 360° view of every customer’s community activity.

  • Gain more intelligence on your community by pushing community data into Salesforce.
  • Combine your other CRM data like Contacts and Accounts.
  • Measure the impact and value of your community and identify where you can improve.

Monitor community engagement

Get insights about the engagement levels across your customer base.

  • Measure engagement on a company level as well as individual profiles.
  • Spot any accounts that have dropped in activity — so you can take proactive action

Scale product ideation

Provide more context for your product team.

  • Identify which ideas are most popular amongst different customer segments .
  • Tie ideas back to account ARR to understand the dollar value behind requests.
Bizzabo case study

Discover how Bizzabo uses Salesforce for product ideation

Ben Anthonisz, Manager of Customer Education at Bizzabo, shares how they built a scalable customer feedback model that puts customer needs first.

Read the case study

inSided Salesforce community Integration

About Salesforce

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Salesforce provides customer-relationship management service and enterprise applications focused on customer service, marketing automation, analytics, and application development.

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