Community data at a glance
Track and measure your community KPIs
- % of search exits. Keep tabs on the queries that didn’t yield a community answer, and create new content to solve them.
- % of search refinements. See how Users that search again right after performing a first query. A clear sign of them not finding what they are looking for.
- # time after search. The amount of time people spend in a topic after a search query. Low, could mean they have been served irrelevant results.
- # topics marked as the best answer.