Set up automated workflows to promote customer engagement.
Use Journey Orchestrator to remind customers to sign up to the community or generate CTAs to flag sudden customer inactivity or a change in community behavior.
Add community data to your customer 360° layout in Gainsight. View activity data (visits, posts, topics, new ideas etc) and trends on a customer level. Include them in health scores to better track and respond to any changes in behavior.
Customer Success Software
The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company.