Nathan Kryn

Nathan Kryn’s playbook for early-stage CS-teams

With Customer Success still in its infancy (or early-adulthood), founders and early-stage Customer Success leads are constantly iterating on best practice for building a world-class organization. While there is no one-size-fits-all approach, a few principles and guidelines can help you launch your first team.  As uncertainty grips the world at this challenging time, it's important to remain focused where you can. We've caught up with Customer Success enthusiast, Nathan Kryn, who gives us his 4 key principles of true Customer Success—we hope you find them valuable. Having built low touch teams for early-stage companies backed by Accel, Google Ventures, Y Combinator, and 500 Startups, Nathan, founder of up_spring, has seen it all. “I’ve made every mistake in the book,” says Nate, “...and learned a few lessons. It shouldn’t be rocket science, and simple is better at first. With low touch, it’s very much about identifying next-best-action for your team, and making sure you capitalize on growth opportunities.”

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