What’s the future of the Customer Success tech stack?

This week in our blog series, This is Digital Customer Success, our Head of partnerships, Mike Barnes explores why there isn't a blueprint for the CS tech stack and what the future holds.While it’s no longer debatable the importance of Customer Success teams, there are still many questions surrounding what a successful CS org should look like. The priorities, KPIs, and company maturity can vary greatly which impacts how a team is structured. So as CS leaders select which tools their team needs within their tech stack, there isn’t a blueprint for what’s needed today, let alone several years from now.To help understand this dilemma, let’s start by taking a deeper look at what's currently shaping the customer success tech tool belt and what you can expect in the next couple of years, including - CS team maturity, product-led growth strategy, and the increase of VC investment.

This is Digital Customer Success

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