Dhruv Mehta

4 SaaS Customer Support breakthroughs to prepare for in 2020

A lot has been spoken (and documented) about  the importance of customer experience as a prime differentiator for businesses—even before the COVID-19 crisis began. And with this pandemic upending businesses world-over, more and more companies are looking for ways to hold the customer's attention, and gain their trust. And for a good reason:

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