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eBook: The Top 5 Features of a Digital Help Center

When considering to build or replace a new help center, there are 5 capabilities you need to understand and embrace as a software company.

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Want happy customers? Here are 5 features you need when replacing or building a help center

Customers prefer to find answers on their own. In fact, 72% of customers don’t want to call your support center. They prefer to search, browse FAQ pages or use automated chat. Unfortunately, less than 50% of customers actually find an answer by themselves. That's why you need to set up a good self service flow for them.

To solve this, a smart and integrated help center should be at the core of your self service ecosystem. When done right, your help center will have a positive impact on call and ticket deflection.

*This report is based on 40+ industry leaders data.

Want more? Download the full eBook and learn:
  • Why users need to get the maximum value out of your software

  • How to handle usage recommendations

  • How to create an effortless, hyper-relevant, human support function

  • How to deal with user questions

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