Product Feedback & Ideation
Gather, understand and prioritize user feedback with a Customer Success Community
One secure, centralized, feedback hub—and you're in control.
- All of your data is in one place. No more wondering which customer requested what feature on what channel.
- Easily create beta groups of select users to test new features and iron out any bugs before they are fully rolled out.
- Talk openly with your customers about potentially sensitive feature updates and product suggestions on a secure platform.
Take the stress out of analyzing and prioritizing feedback
- With communities users can comment and vote on what’s right, and what’s not, about your product.
- Prioritize feature requests based on popularity, or use integrations to filter on engagement and ARR.
- Communicate with customers on a one-to-many basis to explain roadmap decisions. Being transparent helps you build trust.
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Integrations streamline your ideation process
- Track the relationship between community engagement and product usage with our Mixpanel integration.
- Optimize your product feedback workflow in Jira from community to engineering.
- Integrate with Salesforce to effectively prioritize ideas and feedback based on customer data, like ARR.
- Integrate with Customer Success solutions like Gainsight to create a 360-degree view of the customer and their product usage.
- Use your community the way it works for you—integrate with Google Analytics, Slack, Zapier, Miro and more...
Whitepaper: Product-User Feedback Loop
Get the guide and find out:
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How to close the product-user feedback loop
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The most effective ways to prioritize feature requests
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How to get insights into your product from your users
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How best to engage with your users and drive product adoption
