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2018 year in review (plus, what we’re excited about in 2019!)

Amazingly, it’s that time of the year again already—time to reflect on what happened in 2018 and what we’re looking forward to for the coming twelve months. At inSided we achieved so much in 2018 and to say we’re excited for what 2019 has to offer would be an understatement... bring it on!

December 31, 2018

How Online Self-Service Speeds Time to Resolution

It’s no secret that online self-service results in faster answers. It’s also not unreasonable to expect that SaaS tech companies have a comprehensive, easy-to-use and high quality self-service offering. But what is it about self-service that delivers so much value over and above static or traditional knowledge base platforms? Here's how self-service tools get customers the answers they need whilst reducing time-to-resolution ...  

November 19, 2018

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