inSided at Pulse map2

Discover inSided's self-service community platform at Pulse 2019

Leverage an online end user community and provide better answers right inside your own product or website—come meet us at booth #B6 to find out how.

Customer Success teams use inSided for:

  • Ticket deflection
  • Churn reduction
  • Product adoption
  • Customer engagement
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inSided b2b software customers

Come and meet us at Pulse 2019!

Come and meet us at booth #B6 - right next to the Innovation Theater - to get a quick demo, book a meeting or at least an informative conversation about the importance of self-service for both Customer Success and Product teams.

Let us know you're coming

Drive customer retention, satisfaction, support & product adoption

inSided customer success and support platform

Customer Support

Decrease support requests by 50% with increased self-service capabilities

Reduce tickets, decrease time to resolution, minimize operational costs and gain the time to focus your team on high value activities.

inSided customer success software

Customer Success

Engage 80% of your users by providing the right content at the right time

Increase engagement, conversion, customer satisfaction (CSAT) scores and product adoption.

inSided product development and ideation software

Product Development

Build 100% better products by bringing the voice of your users into your product roadmap

Increase and scale feature adoption, gain customer insights through ideation and increase your overall customer & product experience.

Check out our Innovation Theater session

Scale customer success, support & product with the help of your customer community

inSided Co-Founder & CEO Robin van Lieshout will be presenting an inspiring session on how to amplify Customer Success using customer communities in the Innovation Theater on Wednesday May 22 at 2:30PM.

Robin will not only be illustrating how your customer community helps you provide better service and increase engagement and retention, but also give you actionable tips and advice on how to succeed at this. Don’t miss it!

Contact us

Self-service = Customer Success

The way people do business has changed. End users have questions on how to get the most value out of your software—but 72% of them don’t want to contact your company for support.

At work or at play, they expect to consume content, purchase chosen products and services and to find the answers to their burning questions digitally and easily—at the simple click of a button.  

Power your customers' success by leveraging an online community platform.

Find us in Forrester's new customer service report

How To Modernize Digital Customer Self-Service: Three steps to scaling and improving customer experiences for the future. Get your copy exclusively from inSided.

Forrester self service report cover

Come for drinks on inSided!

Join us for some beers and bites on Wednesday evening from 6:30PM. We’ll be at the TableTop Tap House just across the street from the Moscone Center. Come and join us - have a beer and some food and relax after a busy day at Pulse!

Product overview

  • inSided enterprise grade community software

    Community platform

    A central place for customers to ask questions, start conversations and help each other. Engage your customers with gamification and enable them to answer 50-80% of support questions.

    More info
  • inSided community driven knowledge base

    Knowledge Base

    Using our community driven knowledge base, your knowledge will never be out of date. Gone are the days of spending hours and hours on updating and keeping track of content. Faster answers, better answers. More info
  • inSided in product support widget for self service

    In-product support

    Use embeddable widgets to provide help right inside your own product, showing contextual suggestions based on current user activity & never interrupt your users' journey again

    More info
inSided enterprise grade community software inSided community driven knowledge base inSided in product support widget for self service

Boost customer

Improve customer health

Improve customer

Speed up product adoption

Speed up product

Skyrocket customer engagement

Skyrocket customer