inSided Zendesk Customer Success Community integration

integrations

Zendesk integration

Connect your inSided Customer Community to Zendesk ticketing, and access your Zendesk knowledge base through your customer community

Why integrate with Zendesk

  • Escalate community topics, questions or replies to Zendesk Support Tickets
  • Access your Zendesk knowledge base content through your community
insided zendesk search

App: Federated search

Seamlessly access your Zendesk Guide knowledge base through your customer community or embeddable widget.

Go to the Zendesk Marketplace

insided ticket escalation

App: Ticket escalation

Quickly escalate topics, questions or replies your community hasn't been able to solve to a Zendesk Support Ticket.

Go to the Zendesk Marketplace

easy ticket creation

Escalate community topics to tickets

Your support and customer success teams can quickly create a Zendesk Support ticket out of any online community topic, post or reply. It only takes a few seconds.

inSided zendesk community federated search integration

Find company and community knowledge

Allow your community members to simultaneously search through your community content AND Zendesk Guide knowledge base. Saving them valuable time and increasing your self-service resolution rate.

inSided Zendesk integration for customer success communities

About Zendesk

Customer Service Software

Their support products allow customer conversations to flow seamlessly across all channels, which means more productive agents.

More information

Visit Zendesk.com to learn more about their products