inSided customer success community slack integration


Slack integration

Connect Slack to your inSided community to send notifications to your channels, or redefine your workflow by engaging your community from your Slack workspace directly

Why integrate with Slack?

  • Set up community notifications
  • Reply to community topics from Slack
  • Customizable workflow & role-based engagement

inSided & Slack

Slack revolutionized the way we communicate, mainly in working environments. A large amount of SaaS companies actually use it as the primary way to communicate with colleagues, most even building processes that include Slack communication in one way or another. Don't change! Connect your community to your Slack workspace, to include community engagement into your existing processes.

Key features:

  1. Set up community notifications in a pre-defined channel in your Slack workspace. Get notified quickly by new posts, topics or ideas generated by your own customer community

  2. Reply to community posts, topics or product ideas directly from your Slack workspace

  3. Fully customizable to meet your customer success or support team’s needs. E.g. create a custom emoji that only allows the author of the slack reply to send it to the customer community
inSided Slack integration for Customer Success and SaaS

About Slack

Slack replaces email inside your company

Instead of a single overstuffed inbox, conversations in Slack happen in dedicated spaces called channels to keep things quick and organized.

More information

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