Track and measure your community KPIs in Google Analytics
Why integrate with Google Analytics?
Learn what customers are searching for on your community
Identify and fix blockers and unanswered queries
Find opportunities for new community content
inSided & Google Analytics
Google Analytics allows you to track events and analyze what your customers are doing on your platform. Events will tell you how your users are interacting on your pages, or with your platform. All events are displayed in the Behavior → Events section of your Google Analytics reports. Integrate your inSided community with Google Analytics to start tracking now.
Community data at a glance
% of search exits. Keep tabs on the queries that didn't yield a community answer, and create new content to solve them.
% of search refinements. See how Users that search again right after performing a first query. A clear sign of them not finding what they are looking for.
# time after search. The amount of time people spend in a topic after a search query. Low, could mean they have been served irrelevant results.