inSided & Google Analytics community integration

integrations

Google Analytics integration

Track & measure your community KPI's in Google Analytics

Why integrate with Google Analytics?

  • Learn what customers are searching for on your community
  • Identify blockers, unanswered queries and fix them
  • Find opportunities for new community content

inSided & Google Analytics

Google Analytics allows you to track events so that you can analyse what your customers are doing on your platform. Events will tell you how your users are interacting on your pages, or with your platform. All events are displayed in the Behavior → Events section of your Google Analytics reports. Integrate your inSided community with Google Analytics to start tracking now.

Example reports:

  1. % of search exits. Keep tabs on the users and queries that didn't yield a community answer, and create the new content to solve them

  2. % of search refinements. Users that search again right after performing a first query. A clear sign of them not finding what they are looking for

  3. # time after search. The amount of time people spend in a topic after a search query. Low, could mean they have been served irrelevant results

  4. # topics marked as the best answer.

Existing customer? Find documentation here.

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About Google Analytics

User & platform analytics

Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.

More information

Visit Google Analytics to learn more about their products