Gain a holistic customer view, see historic activity & trends data and measurably improve your community engagement
By integrating inSided's customer success community with Gainsight, you will gain a holistic customer view to measurably improve your community engagement, promote further customer self-service, and drive product insights through ideation and customer feedback.
Set up specific automated flows to promote customer engagement.
For example: A reminder for a customer to sign up to the community, or notifications that flag sudden customer inactivity or a change in community behavior
Add community data to your customer 360° layout in Gainsight. View activity data (visits, posts, topics, new ideas etc) and trends on a customer level. Include them in health scores to better track and respond to any changes in behavior.
Customer Success Software
The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company.
Visit Gainsight.com to learn more about their products or visit their Customer Community to engage other professionals in customer success