inSided & Gainsight
By integrating inSided's customer success community with Gainsight, you will gain a holistic customer view to measurably improve your community engagement, promote further customer self service, and drive product insights through ideation and customer feedback.
- Set up specific automated flows to promote customer engagement. E.g. a reminder for a customer to sign up to the community, or reminders that flag sudden customer inactivity or a change in community behavior
- Add community data to your customer 360 layout. View activity data (visits, posts, topics, new ideas, etc) and trends on a customer level. Include them in health scores to better track changes in behavior