inSided's Customer Success Community Gainsight integration

integrations

Gainsight integration

Gain a holistic customer view to measurably improve your community engagement, see historic activity data and trends

Why integrate with Gainsight?

  • Build automated flows to promote community engagement
  • Add community data to your 360 customer layout & health scoring

inSided & Gainsight

By integrating inSided's customer success community with Gainsight, you will gain a holistic customer view to measurably improve your community engagement, promote further customer self service, and drive product insights through ideation and customer feedback.

Key features:

  1. Set up specific automated flows to promote customer engagement. E.g. a reminder for a customer to sign up to the community, or reminders that flag sudden customer inactivity or a change in community behavior

  2. Add community data to your customer 360 layout. View activity data (visits, posts, topics, new ideas, etc) and trends on a customer level. Include them in health scores to better track changes in behavior
inSided Gainsight Customer Success Community integration

About Gainsight

Customer Success Software

The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company.

More information

Visit Gainsight.com to learn more about their products or visit their Customer Community to engage other professionals in customer success