We offer a product for online customer service, that you can easily put on your website and in your apps and where your customers can ask questions. We provide them with quality answers, quickly and in a very efficient way.
Answers are provided by your own customers. This gives us scale at low cost, and credible, quality answers. We build a knowledge base on the fly by sending customer questions to agents or to other experienced customers. Their answers are stored in a knowledge base (social FAQ). If the same question comes up again, we pull the answer from the knowledge base.
We use this for customer service, where customers get quality service at low cost. And for commerce, where user generated content drives traffic and conversion.
Activate & motivate your customer experts with gamification & rewards.
Capture expert answers and build a knowledge base as you go. So no question will be answered twice.
Enable customers to ask questions and get answers on all your channels.
Serve out most relevant content using machine learning and AI. Or connect to an expert.
Integrate customer conversations into Google search, your website, mobile apps & chat to deliver a seamless social customer experience to your customers.
Future proof with continuous automatic updates and UX improvements against zero costs.
Manage & analyze social customer experiences from a single, user-friendly unified workspace.
Workflow suited & proven for larger teams. API, secure, ISO certified, stable and SSO.
We work with best-of-breed technology vendors, solution providers and agencies to broaden the capabilities of our platform and services. A selection of our partners is listed below.
The inSided platform helps forward-looking companies across industries to increase revenue, improve customer satisfaction and lower service costs.