We offer a product for online customer service, that you can easily put on your website and in your apps and where your customers can ask questions. We provide them with quality answers, quickly and in a very efficient way.
Answers are provided by your own customers. This gives us scale at low cost, and credible, quality answers. We build a knowledge base on the fly by sending customer questions to agents or to other experienced customers. Their answers are stored in a knowledge base (social FAQ). If the same question comes up again, we pull the answer from the knowledge base.
We use this for customer service, where customers get quality service at low cost. And for commerce, where user generated content drives traffic and conversion.
Activate & motivate your customer experts with gamification & rewards.
Capture expert answers and build a knowledge base as you go. So no question will be answered twice.
Enable customers to ask questions and get answers on all your channels.
Serve out most relevant content using machine learning and AI. Or connect to an expert.
Provide your customers with relevant and trusted advice from other customers, agents and partners.
Scale your customer support by engaging the best experts around: your own experienced customers, product experts & partners. Help your customers with quality and independent advice. Activate and motivate your customer experts with gamification & rewards.
Get questions from your customers and identify the best answers. Capture & organize these in a dynamic and growing knowledge base, so your customers and agents never have to answer the same question twice.
Provide your customers with advice, when they need it and where they need it. Help your customers find answers everywhere, when they are in Google search, on your website, in mobile apps and chat.
70% of consumers start their journey in Google. When they look for a product or try to find an answer to their service question. Content generated by your customers ranks high in Google and has 3x click through rates. Drive 5%-10% more traffic from consumers looking for products or finding answers to their service questions.
Increase your ‘relevance of response’ ratio of answers provided by customers. Use predictive service to pro-actively list potential questions for your customers. Use machine learning to continuously learn from customer engagements and improve as you go.
Benefit from regular updates and improvements without needing IT efforts with a True SaaS platform. Use self-service to easily configure and integrate the platform with your channels. Customize look and feel according to your preferences and brand guidelines.
Use surveys and analytics to get input from your customers. Optimize products, processes and campaigns with co-creation and ideation. Easily distribute insights within your own organization.
Enjoy all benefits from an enterprise grade community platform: advanced moderator workflow, rich content, user management, integrations with CRM and backend systems.
Integrate customer conversations into Google search, your website, mobile apps & chat to deliver a seamless social customer experience to your customers.
Future proof with continuous automatic updates and UX improvements against zero costs.
Manage & analyze social customer experiences from a single, user-friendly unified workspace.
Workflow suited & proven for larger teams. API, secure, ISO certified, stable and SSO.
We work with best-of-breed technology vendors, solution providers and agencies to broaden the capabilities of our platform and services. A selection of our partners is listed below.
The inSided platform helps forward-looking companies across industries to increase revenue, improve customer satisfaction and lower service costs.