New Forrester report: How To Modernize Digital Customer Self-Service

Three steps to scaling and improving customer experiences for the future. Get your copy exclusively from inSided.

Forrester self service report cover

Customers increasingly use self-service as the first point of contact with customer service organizations.

Positive self-service experiences lead to more satisfied and engaged customers. They also change the nature of customer service work. Good self-service addresses routine requests and questions and allows agents to focus on exceptions and escalations. This report highlights the importance of getting digital self-service capabilities right and helps customer service leaders understand the technology ecosystem necessary to power great self-service.

Download Forrester's latest report and learn about:
  • Building a foundation of answers

  • Extending reach with community answers

  • Providing better service

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