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inSided, a powerful alternative to Discourse

The inSided community platform enables customers to get relevant and trusted advice from other customers.

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Here's how inSided stands out

inSided is rich in features but easy to navigate. The platform is intuitive and straightforward and our dashboards are comprehensive but refreshingly simple.

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A powerful community platform

Way beyond being an open source tool, inSided stands and shoulders from above basic platforms.

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Accessible community content

Maximize the impact of your community with  embeddable widgets that integrate relevant content on every page.

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Unbeatable customer success

With our proven customer success approach, 95% + customers exceed their planned business outcomes.
 
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Easily configurable

inSided's easily configurable SaaS solution offers a lower TCO and much faster implementation.

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Community platform

Keep customers engaged.

A central place for customers to ask questions, start conversations and help each other.  Engage your customers with gamification and enable them to answer 50-80% of support questions.

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Embeddable widgets

Maximize your community's impact.

Embeddables deliver the right answers from your community forum, anywhere on your website. Easily integrated so customers can find the right answers on any of your digital channels.

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Rich analytics

Make data-driven decisions.

Quickly monitor how much content is generated on your community, what moderators are doing and get insights on member growth and retention.

Eager to learn more?

We have way more features waiting to be discovered. Leave us a message to get a quick demo or get a copy of our full feature list. Tell us what you need and we'll make it happen.

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We compared a number of providers, but it quickly became apparent that inSided was our best option. There are many advantages to a SaaS platform that is constantly in development. Secondly, we connected well with the people from inSided. It is a no-nonsense company that knows what it’s doing.

Marijn Pannekoek

Senior Online Marketer at Eneco

How inSided can help your business

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Provide outstanding service

Grow your company without increasing service costs and maximize the efficiency of your support team.

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Lower support costs

Deflect up to 50% or tickets and reduce costs by 25%. Use your community forum to reduce agent-assisted customer service.

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Better customer engagement

A low-cost solution to improve customer engagement and reduce churn, not to mention +18 points to your NPS score.

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Let the results speak for themselves

  • -25%

    reduction in
    customer service costs

  • +18 NPS

    improved
    customer satisfaction

  • +10%

    increase in
    organic traffic

See improved results in 4 weeks.

Communities that switched to inSided experienced a 25% increase in community activity. We do this all the time so expect a secure and speedy migration. No online community yet? Starting one is easy. 

 

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Implementation went exactly the way we wanted, and inSided offers excellent support for building a successful community. That's part of how inSided proves that it is far more than just a software supplier.

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Remco Kruiper

Community Manager at FBTO
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