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Our proven method for customer success

Find out how 95% of our customers exceed their KPIs

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We help you jumpstart community success

Realize immediate community growth with your existing user base in just 6 weeks

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Content
creation

Relevant content kickstarts your self-service community. We help you:

  • Pinpoint the most relevant content areas 

  • Create your own content calendar

  • Create your first pieces of content 

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Traffic generation

Boost traffic by integrating the right channels. We help you:

  • Integrate traffic drivers like social media accounts, search engines, your contact center, app or webshop

  • Improve Search Engine Optimization (SEO) to increase organic traffic

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Super user cultivation

To create a great group of super users and brand advocates, we give you:

  • Practical advice on engaging with potential super users

  • Moderation and user activation tactics to increase members, engagement and activity levels

inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.

Kenneth Refsgaard

Senior Manager, Digital Care at SONOS

We help your community grow and deliver value

Maximize the efficiency of your support team

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Health checks

Measure key health
indicators

We help you set up dashboards that track community and help center health based on indicators like activity, users, sentiment and benchmark comparison

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Best practices

Get practical advice for achieving maximum impact

Learn from inSided’s best practices and lay out concrete actions to stay on track with your goals

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Extend impact

Determine clear areas for growth

Get started on continuous initiatives that drive ROI, like integration on product pages

I am 100% satisfied with the cooperation with inSided. At both the strategic and the operational level, they are a strong partner to work with. I also appreciate their ever critical attitude that goes along with a pleasant informal interaction.

Marc van den Boom

Social Media Manager at SNS

We help you achieve ROI

We go the extra mile to make sure you achieve your goals

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Strategy session

inSided holds regular strategy sessions with enterprise customers to lay out clear strategies and goals. We help you create ambitious yet achievable goals based on community performance benchmarks

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Business review

inSided facilitates proactive monitoring of your community’s performance. We deep-dive into your data and measure the business impact to closely track the ROI of your platform

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Benchmarking

Using our detailed insight into the community performance of other brands we compare traffic, sense of community and the effectiveness of your platform, and recommend corrective actions

inSided proved the ideal partner for FBTO. Implementation went exactly the way we wanted and inSided offers excellent support for building a successful community. That's part of how inSided proves that it is far more than just a software supplier.

Remco Kruiper

Webmanager at FBTO

Build a world class community team

Train your team and get proactive advice, support and insights

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Knowledge transfer

Intensive training and comprehensive resources for your team

  • Strategic recommendations from senior community experts

  • Get access to inSpired and enjoy how-to articles, best practices, and instructional videos

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Dedicated Customer Success Manager

Bring your community and your team to the next level

  • Optimize community results together

  • Analyze community activity

  • Evaluate strategies and objectives

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Access our community events

Let us spoil you

  • Join the inSpired Community

  • Attend our inSpired annual conference

  • Share and vote for ideas on our Ideation board

  • Participate in informal meetups, webinars, and projects

Our case studies

Discover how leading brands use online conversations and customer communities to improve their business & influence customer experience.

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inSided believes in true partnership

Community success is a joint effort. Every single day we learn from our customers. Their feedback makes us go the extra mile. We improve by learning and continuously striving for the best.

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