Case study: TomTom

How to reduce support call volume by 25% by empowering your customers

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TomTom migrated its community to inSided's industry-leading SaaS platform to better manage both its content and its internal workflows.
In addition to a highly scalable, Amazon Web Services-powered hosted environment, inSided offered TomTom a comprehensive professional services suite --a dedicated customer success manager, ongoing training, and regular reviews of the processes TomTom has in place. This expertise was a key differentiator of inSided's community offering and helped TomTom increase community activity by 25%.
Facts and figures:
  • 750,000+ community members

  • 4,000+ monthly registrations

  • 12,000+ questions answered monthly

We quickly found that the inSided platform was highly appealing because of the possibility of creating and managing different language communities, the cloud hosting that enabled scalability for growth, and their local, friendly and experienced support team.

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Yaser Heda

VP Customer Care at TomTom