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Customer Success 1 min read

What does Customer Engagement really mean?

Ben Robinson • August 5, 2019

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The business value of online communities
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In a world where both grabbing, and keeping, a customer’s attention is becoming increasingly difficult, companies are constantly on the lookout for the most innovative and interesting ways to increase customer engagement.

But what does that really mean? How does an increase in customer engagement improve the customer experience and impact your bottom line? And what ways can you make sure you create an engagement strategy that drives real value for your business? 

We've answered these questions, and offered up the top 5 ways to improve customer engagement, on our guest post on G2—check out it out now!

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Find out exactly how an online community can add real value for both your users, and your business. 

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By Ben Robinson

Customer Success expert and writer at inSided. Sharing value-driven content that helps customers help themselves.

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