Are all your eggs in one basket? It's time to diversify ...
There's a lot of excitement about new technology in customer service. Every day customer service is gaining more relevance and consequently many ...
Why User-Generated Content is Vital for Successful Customer ...
User-generated content is hot right now, and with good reason. Consumers trust other ...
How Online Self-Service Speeds Time to Resolution
It’s no secret that online self-service results in faster answers. It’s also not ...
The Community Platform Comparison Guide
#NoAgents: The Future of Customer Service in B2B Software
What’s that? No more customer service agents? Hang on—what are we saying exactly? ...
Updated: How Software Vendor Infoland Scales Customer ...
Six months ago Infoland launched their own customer community which serves as the ...
Does Your Knowledge Base Really Answer Your Customers' ...
Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer ...
Enrich Your Help Center With User-Generated Content
Sometimes B2B software users need product support beyond basic help documents. In ...
How our Community Increases Product Adoption and Scales ...
For many companies, the most popular strategy for achieving customer success is ...
3 Tips to Save Your Customers Time in Their Support Journey
In an environment where the consumer faces constant time pressure, companies must ...
3 Factors Behind the Decline of Voice-Based Customer Care
Phone use for customer service is decreasing. We explain why - and help you ...
Expand Your Help Content’s Reach: 3 Tips to Get More Views
Online self-service delivers benefits for brands and consumers alike. So how do you ...
