Community should be a central part of your Customer Success ...
A guide for B2B Community Managers everywhere
Here at inSided, we talk a lot about online communities and the benefits they bring ...
Breathe new life into your self-service
Earlier this year, inSided was featured in Forrester’s exclusive report, “How to ...
The Community Platform Comparison Guide
5 ways to increase P2P support in B2B companies
Great customer support is an essential element of success for every B2B ...
Are all your eggs in one basket? It's time to diversify ...
There's a lot of excitement about new technology in customer service. Every day ...
Customer service: The good, the bad and the ugly
Providing good customer service should be at the heart of your business strategy—not ...
Help! How do I handle too many support tickets?
Let’s be clear, both customer service and customer experience are integral to ...
inSided is featured in new Forrester report: How To ...
inSided is thrilled to reveal that we’ve been featured in Forrester’s latest report: ...
Why User-Generated Content is Vital for Successful Customer ...
User-generated content is hot right now, and with good reason. Consumers trust other ...
How Online Self-Service Speeds Time to Resolution
It’s no secret that online self-service results in faster answers. It’s also not ...
#NoAgents: The Future of Customer Service in B2B Software
What’s that? No more customer service agents? Hang on—what are we saying exactly? ...
