Scaling Customer Success using Tech Touch: Arbor Education
It's already Episode 7 of The inSide Scoop, and this week we're talking scaling Customer Success using tech touch tools. Join me for a ...
Are all your eggs in one basket? It's time to diversify ...
There's a lot of excitement about new technology in customer service. Every day ...
Customer service: The good, the bad and the ugly
Providing good customer service should be at the heart of your business strategy—not ...
The Community Platform Comparison Guide
Help! How do I handle too many support tickets?
Let’s be clear, both customer service and customer experience are integral to ...
inSided is featured in new Forrester report: How To ...
inSided is thrilled to reveal that we’ve been featured in Forrester’s latest report: ...
Why User-Generated Content is Vital for Successful Customer ...
User-generated content is hot right now, and with good reason. Consumers trust other ...
How Online Self-Service Speeds Time to Resolution
It’s no secret that online self-service results in faster answers. It’s also not ...
#NoAgents: The Future of Customer Service in B2B Software
What’s that? No more customer service agents? Hang on—what are we saying exactly? ...
Updated: How Software Vendor Infoland Scales Customer ...
Six months ago Infoland launched their own customer community which serves as the ...
Does Your Knowledge Base Really Answer Your Customers' ...
Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer ...
Enrich Your Help Center With User-Generated Content
Sometimes B2B software users need product support beyond basic help documents. In ...
