A guide for B2B Community Managers everywhere
Here at inSided, we talk a lot about online communities and the benefits they bring to SaaS companies looking to reduce churn, increase ...
Customer service: The good, the bad and the ugly
Providing good customer service should be at the heart of your business strategy—not ...
Help! How do I handle too many support tickets?
Let’s be clear, both customer service and customer experience are integral to ...
The Community Platform Comparison Guide
inSided is featured in new Forrester report: How To ...
inSided is thrilled to reveal that we’ve been featured in Forrester’s latest report: ...
Why User-Generated Content is Vital for Successful Customer ...
User-generated content is hot right now, and with good reason. Consumers trust other ...
How Online Self-Service Speeds Time to Resolution
It’s no secret that online self-service results in faster answers. It’s also not ...
#NoAgents: The Future of Customer Service in B2B Software
What’s that? No more customer service agents? Hang on—what are we saying exactly? ...
Updated: How Software Vendor Infoland Scales Customer ...
Six months ago Infoland launched their own customer community which serves as the ...
Does Your Knowledge Base Really Answer Your Customers' ...
Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer ...
Enrich Your Help Center With User-Generated Content
Sometimes B2B software users need product support beyond basic help documents. In ...
How our Community Increases Product Adoption and Scales ...
For many companies, the most popular strategy for achieving customer success is ...
