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A guide for B2B Community Managers everywhere

Here at inSided, we talk a lot about online communities and the benefits they bring ...

Self-service customer support 4 min read

Breathe new life into your self-service

Earlier this year, inSided was featured in Forrester’s exclusive report, “How to ...

Self-service customer support 8 min read

5 ways to increase P2P support in B2B companies

Great customer support is an essential element of success for every B2B ...

Self-service customer support 8 min read

Are all your eggs in one basket? It's time to diversify ...

There's a lot of excitement about new technology in customer service. Every day ...

Self-service customer support 5 min read

Customer service: The good, the bad and the ugly

Providing good customer service should be at the heart of your business strategy—not ...

Self-service customer support 9 min read

Help! How do I handle too many support tickets?

Let’s be clear, both customer service and customer experience are integral to ...

Self-service customer support 5 min read

inSided is featured in new Forrester report: How To ...

inSided is thrilled to reveal that we’ve been featured in Forrester’s latest report: ...

Self-service customer support 2 min read

Why User-Generated Content is Vital for Successful Customer ...

User-generated content is hot right now, and with good reason. Consumers trust other ...

Self-service customer support 3 min read

How Online Self-Service Speeds Time to Resolution

It’s no secret that online self-service results in faster answers. It’s also not ...

Self-service customer support 5 min read

#NoAgents: The Future of Customer Service in B2B Software

What’s that? No more customer service agents? Hang on—what are we saying exactly? ...

Self-service customer support 6 min read