Where do you fit in the Customer Success Maturity Model?
Here at inSided it’s no secret that we work with B2B software companies to create ...
Increase conversions from free trials and freemium users ...
Upselling freemium users onto paid plans and converting free trials into paying ...
Even freemium users deserve quality support: Here's how.
It’s a well-known business model in B2B SaaS and now it’s making headway in other ...
Why User-Generated Content is Vital for Successful Customer ...
User-generated content is hot right now, and with good reason. Consumers trust other ...
How Online Self-Service Speeds Time to Resolution
It’s no secret that online self-service results in faster answers. It’s also not ...
#NoAgents: The Future of Customer Service in B2B Software
What’s that? No more customer service agents? Hang on—what are we saying exactly? ...
Updated: How Software Vendor Infoland Scales Customer ...
Six months ago Infoland launched their own customer community which serves as the ...
2018 year in review (plus, what we’re excited about in ...
Amazingly, it’s that time of the year again already—time to reflect on what happened ...
How to Grow Your Online Community at Lightning Speed
There are dozens of online community variations, and as the digital landscape grows ...
Does Your Knowledge Base Really Answer Your Customers' ...
Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer ...
Enrich Your Help Center With User-Generated Content
Sometimes B2B software users need product support beyond basic help documents. In ...
A Smarter Way for SaaS Companies to Reduce Customer Churn
For most SaaS companies, the biggest source of revenue comes from renewals and ...
inSided is GDPR Compliant
You have probably received an absolute ton of GDPR related emails coming from other ...
The Top 4 Advantages of Running a Customer Community
In a rapidly changing digital landscape with increasing customer expectations, ...
