For most SaaS companies, the biggest source of revenue comes from renewals and upsells after the initial sale. Since acquiring new customers is more expensive than keeping your current ones, reducing customer churn is crucial to growth and success.
June 20, 2018
You have probably received an absolute ton of GDPR related emails coming from other vendors, and that’s a good thing. Your data should be a priority, and we would like to tell you more about the steps we have taken at inSided to ensure that every individual’s data is safe, and all rights concerning their control over that data are correctly upheld.
June 06, 2018
In a rapidly changing digital landscape with increasing customer expectations, companies struggle to provide a good experience to their customers. Online communities are essential to improve this.
May 29, 2018
For many companies, the most popular strategy for achieving customer success is focusing on customer value, specifically by aligning the product with customers needs.
May 17, 2018
In an environment where the consumer faces constant time pressure, companies must provide fast, high-quality service. This isn’t just a casual observation: It comes straight from the mouths of real people.
December 03, 2017
Phone use for customer service is decreasing. We explain why - and help you understand what you can do about this major shift.
November 15, 2017