Help! How do I handle too many support tickets?
Let’s be clear, both customer service and customer experience are integral to ...
inSided is featured in new Forrester report: How To ...
inSided is thrilled to reveal that we’ve been featured in Forrester’s latest report: ...
Stimulating product adoption in B2B software
In April 2019, Customer Success Manager at Usabilla, Marine Maupin, and Customer ...
Here's why Customer Success now has a seat at the exec table
It’s no secret that the Customer Success profession has exploded over the past few ...
Where do you fit in the Customer Success Maturity Model?
Here at inSided it’s no secret that we work with B2B software companies to create ...
Increase conversions from free trials and freemium users ...
Upselling freemium users onto paid plans and converting free trials into paying ...
Even freemium users deserve quality support: Here's how.
It’s a well-known business model in B2B SaaS and now it’s making headway in other ...
Why User-Generated Content is Vital for Successful Customer ...
User-generated content is hot right now, and with good reason. Consumers trust other ...
How Online Self-Service Speeds Time to Resolution
It’s no secret that online self-service results in faster answers. It’s also not ...
#NoAgents: The Future of Customer Service in B2B Software
What’s that? No more customer service agents? Hang on—what are we saying exactly? ...
Updated: How Software Vendor Infoland Scales Customer ...
Six months ago Infoland launched their own customer community which serves as the ...
2018 year in review (plus, what we’re excited about in ...
Amazingly, it’s that time of the year again already—time to reflect on what happened ...
How to Grow Your Online Community at Lightning Speed
There are dozens of online community variations, and as the digital landscape grows ...
Does Your Knowledge Base Really Answer Your Customers' ...
Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer ...
