inSided partners with ESG to co-create meaningful content for the CS community [Amsterdam, Netherlands - February 4, 2021] Customer Success as a Service® provider ESG announces…
Customer Success as the “everything department:” What it is, why it happens, and how you can prevent it In our first podcast episode of the year, “Your CS team is at risk…
Customer Success vs Product: Who should own customer feedback? Did you know that it’s 25 times more cost-effective to retain existing customers than…
How Mixpanel drives product adoption and increases retention through their customer community When Mixpanel first implemented its customer community, the goal was to decrease the number…
inSided welcomes two new board members and adds international talent to the leadership team [Amsterdam, Netherlands – January 26, 2021] InSided, the Customer Success community platform, has welcomed…
The misuse of tech-touch strategies in Customer Success – and how to fix it Today’s customers have high expectations, and in SaaS, selling never really ends. B2B buying…
[Survey] How do you use technology in your Customer Success team? Customer Success, traditionally, has been perhaps one of the most under-appreciated functions in a…
inSided and Skilljar announce Integration Partnership to Streamline Community and Customer Education [Amsterdam, Netherlands - January 19, 2021] Today, inSided and Skilljar announced the launch of…
inSided sees record 220% year-on-year growth as B2B demand for Customer Success Communities soars [Amsterdam, Netherlands – January 12, 2021] In 2020, inSided, the Customer Success community platform,…
Your CS team is at risk of becoming the “everything department” In Episode 9 of The inSide Scoop, we talk to Rav Dhaliwal who describes…