3 Reasons Why M-Commerce Needs Community Conversations If you’ve bought something online using a mobile device, you’re in good company. More…
4 Tips to be more effective at Digital Marketing Brand enthusiasts are a powerful marketing resource—but you need the right systems and processes…
Improve Customer Communication Today With These 3 Tips Clearly communicating your value proposition educates prospects about why they should pick you over…
User-Generated Content at Scale: Capturing Value With Conversations User-generated reviews, how-tos, and advice improve customer engagement throughout the buyer journey—especially when they…
5 Tactics: Enhance Digital Transparency With a Community Because they are designed to encourage conversation, communities are incredibly effective at increasing transparency.…
What 3 NPS Leaders Have In Common: A Focus on Digital Engagement The three highest-Net Promoter Score telcos in the Netherlands share a focus on digital—…
Customer Community trends: Leverage Community Content across all Channels The era of standalone online communities is over. Well, not exactly. Brands like Sonos, T-Mobile, KPN and…
P2P FTW – How Conversations Enhance Service and Generate Savings Conversational service leads to better outcomes for both customers and brands. Whether in person,…
3 Benefits That Great Design Delivers in a Customer Community Hope to make your community a success? Don’t neglect the design and layout, our…
The Future of Online Commerce Is Conversational In the brick-and-mortar era of commerce, pre-purchase questions were addressed by real people. Someone…