The future of Customer Success: Our 4 key takeaways from ...
Whew. What a week! #Pulse19 was a whirlwind for inSided, but it’s safe to say we enjoyed every minute of it! Thanks to all of the Customer ...
Stimulating product adoption in B2B software
In April 2019, Customer Success Manager at Usabilla, Marine Maupin, and Customer ...
Here's why Customer Success now has a seat at the exec table
It’s no secret that the Customer Success profession has exploded over the past few ...
The Community Management Guide
Where do you fit in the Customer Success Maturity Model?
Here at inSided it’s no secret that we work with B2B software companies to create ...
Increase conversions from free trials and freemium users ...
Upselling freemium users onto paid plans and converting free trials into paying ...
Even freemium users deserve quality support: Here's how.
It’s a well-known business model in B2B SaaS and now it’s making headway in other ...
Why User-Generated Content is Vital for Successful Customer ...
User-generated content is hot right now, and with good reason. Consumers trust other ...
How Online Self-Service Speeds Time to Resolution
It’s no secret that online self-service results in faster answers. It’s also not ...
#NoAgents: The Future of Customer Service in B2B Software
What’s that? No more customer service agents? Hang on—what are we saying exactly? ...
2018 year in review (plus, what we’re excited about in ...
Amazingly, it’s that time of the year again already—time to reflect on what happened ...
How to Grow Your Online Community at Lightning Speed
There are dozens of online community variations, and as the digital landscape grows ...
