Use the power of community to measurably improve Customer Engagement, Retention & Product Feedback.
Provide centralized self-service content with an average of 60% peer-to-peer support
See an average of 70 - 80% customer engagement with your B2B community
Implement on average 20% of customer ideas and get their voice on your product roadmap
Activate your users with gamification, gain valuable customer insights and allow them to share best practices.
Deflect up to 50% of support questions and improve customer success with a central knowledge base that stores your own help content as well as the best answers from your customer community.
Give customers easy access to the best answers by offering highly relevant support content right inside your product.
Q&A with Gainsight's Community Manager on their Platform Migration to inSided
Mixpanel Migrates User Community to the inSided Platform
The Economics of Belonging: Why Businesses Must Embrace Our Most Basic Instinct
We want to empower all developers on the Thinkwise Platform to become experts. The Thinkwise community creates a central place to share knowledge, experience, and best practices from which all Thinkwise Platform developers can benefit.
Software solutions vendor Infoland implemented inSided to increase engagement and provide better support to their customers.
50% of users are community members
Customers respond to 40% of community questions
31% of users now prefer online self-service over contacting agents
Read Case Study
Sonos uses inSided to adopt a peer-to-peer support strategy. Today, their community is the starting point for customer care on multiple digital channels.
40% of customers served yearly
6.5M yearly visits
85% more questions answered
Extreme Networks adopted a community to drive engagement and boost peer-to-peer support—freeing up valuable time for their Customer Success team.
91% peer-to-peer support ratio
86% community traffic from organic search
62K community sessions per month
It's a great chance to have a closer look at our platform.