Increase customer engagement and reduce churn

Improve onboarding, product adoption, support and customer satisfaction by enabling your customers to get relevant and trusted advice from other customers, product experts, and partners.

Talk to an expert

Community

Support page

Product integration

Platform introduction

Increase product adoption

Your customers will encounter problems when using one of your products or services, and increasingly desire to get answers themselves. Offer them relevant answers wherever they are.

As a channel with a lot of knowledge from existing customers such as frequently asked questions, answers, tutorials, best practices, knowledge base articles and use cases, an online community can support your onboarding and customer success team with relevant content. And customers have a 24/7 channel available where they can ask questions, find answers and learn from other customers. This makes an online community a low-cost but very effective way to improve product adoption.

Platform introduction

Improve customer engagement

Provide your customers with an easy way to help each other. As a low-cost solution to interact with your customers at scale, get their input and understand their priorities, an online community helps you to improve engagement and reduce churn.

Keep customer engagement high with an online community by connecting customers to each other to share best practices and help each other with questions and share news about product updates. Get thoughts, suggestions and feedback from users to help you prioritize product improvements and validate your roadmap.

Platform introduction

Scale customer success efficiently

Customer success managers need to juggle multiple balls in the air while customers are getting more and more demanding. Enable your organization to scale with limited resources and increase your revenue per CSM ratio, allowing them to focus on high-value contacts.

As a self-service layer around your current ticketing & FAQ solutions like Freshdesk, Zendesk, and Salesforce, inSided helps to answer questions of customers and prospects - where and when they need it. Community content embedded in your product and support pages will help you deflect the most commonly asked easy-to-resolve questions.

Platform introduction

Increase product adoption

Your customers will encounter problems when using one of your products or services, and increasingly desire to get answers themselves. Offer them relevant answers wherever they are.

As a channel with a lot of knowledge from existing customers such as frequently asked questions, answers, tutorials, best practices, knowledge base articles and use cases, an online community can support your onboarding and customer success team with relevant content. And customers have a 24/7 channel available where they can ask questions, find answers and learn from other customers. This makes an online community a low-cost but very effective way to improve product adoption.

Platform introduction

Improve customer engagement

Provide your customers with an easy way to help each other. As a low-cost solution to interact with your customers at scale, get their input and understand their priorities, an online community helps you to improve engagement and reduce churn.

Keep customer engagement high with an online community by connecting customers to each other to share best practices and help each other with questions and share news about product updates. Get thoughts, suggestions and feedback from users to help you prioritize product improvements and validate your roadmap.

Platform introduction

Scale customer success efficiently

Customer success managers need to juggle multiple balls in the air while customers are getting more and more demanding. Enable your organization to scale with limited resources and increase your revenue per CSM ratio, allowing them to focus on high-value contacts.

As a self-service layer around your current ticketing & FAQ solutions like Freshdesk, Zendesk, and Salesforce, inSided helps to answer questions of customers and prospects - where and when they need it. Community content embedded in your product and support pages will help you deflect the most commonly asked easy-to-resolve questions.

How inSided improves current systems & processes

Customer success management


Ease onboarding and increase product adoption by providing quick, easy to access and highly relevant self-service content

Knowledge
base


Build and maintain a knowledge base on the fly, providing fresh, up-to-date, relevant and trustworthy content

Ticketing
system


Reduce the number of service tickets by reusing relevant content and allowing customers to help each other

Learning environment


Add user-generated best practices and tips to learning pages, and extend their reach throughout product pages and apps

inSided Community Platform for Customer Success

The cloud-based inSided platform delivers an enterprise-grade solution to build, integrate and manage branded customer communities across digital touch points and devices.

On community pages, customers engage with each other and your company, get an overview of all relevant information and can browse new or popular topics related to your brand and products. Content can futhermore be embedded on your website, on your support pages and in your product using plug and play widgets that provide your customers with relevant information when and where they need it.

Platform introduction

Q&A forums

Give your customers a place to ask questions, get relevant answers, and engage with each other and your company

Platform introduction

Ideas & surveys

Improve products with research and feedback (surveys, ideas, news, tips & sweepstake submissions)

Platform introduction

KB / FAQ content

Build a knowledge base as you go, and serve out the most relevant content using machine learning and AI

True SaaS

Get a future proof platform with a continuous release of new features, functionalities, and UX improvements against zero costs.

Platform introduction

Content
intelligence

Platform introduction

Gamification

Platform introduction

Moderation

Platform introduction

Analytics

Platform introduction

API

Platform introduction

SSO & Social
authentication

Platform introduction

CRM
integration

True SaaS

Get a future proof platform with a continuous release of new features, functionalities, and UX improvements against zero costs.

Platform introduction

Content
intelligence

Platform introduction

Gamification

Platform introduction

Moderation

Platform introduction

Analytics

Platform introduction

API

Platform introduction

SSO & Social
authentication

Platform introduction

CRM
integration

Drive real, measurable impact

The inSided platform will help you improve user engagement and increase platform & product adoption. It enables an efficient CSM and support organization while keeping service levels high, and improve retention. Our customers typically see 15-25% reduction of support costs through self-service, 10-15% higher NPS scores & customer advocacy, and 8% reduction in churn.

Technology is just one click away. Success is not.

Success is much more than just the right technology. As your dedicated partner, it is a mindset for us. Success is about a great kick off, continuous growth, focus on ROI and creating a world class team with thorough experience. Use our proven approach to ensure you get all essential knowledge and support, in every step of the way.

We help you to start and show success within 6 to 12 weeks

Realize immediate community growth with an active userbase within 6 to 12 weeks.

We help you to grow your platform and continue to deliver value

Continue growth and turn your community into a source of value for your customers & organization.

We help you set ambitious yet achievable goals and show ROI

Show value and ROI and secure internal support and resources.

We help you to build and train your team, and learn from peers

Build a world class community team, keep them trained, get proactive advice, support and insights.

Learn more

Learn more about the power of conversations via our webinars, case studies and other resources.